Delivery

Free UK delivery on every order

Free UK next-day delivery. Next-day applies to orders placed by 4pm, Monday to Friday, and where Evri offers next-day delivery to your address. Otherwise your order goes by standard delivery, which is usually 2 to 5 days.

Delivery is free on every order to a UK address, and there is no minimum order. We send orders with Evri, and every delivery is fully tracked.

Prices on our website are shown excluding VAT. Your basket adds VAT where it applies and shows the goods excluding VAT, the VAT, what you have saved, UK delivery (free) and the total. That total is the price you pay, with nothing added for delivery.

We deliver to business and home addresses.

How long delivery takes

• Order by 4pm (16:00), Monday to Friday: your order leaves us the same day.
• Our courier: orders go with Evri on a fully tracked service.
• Next-day delivery: where Evri offers next-day delivery to your address, an order placed by 4pm, Monday to Friday, goes on Evri's next-day service.
• Standard delivery: where Evri does not offer next-day delivery to your address, your order goes by standard delivery, which is usually 2 to 5 days.
• Later orders: orders placed after 4pm, at a weekend or on a bank holiday leave us on the next working day.
• Friday orders: an order placed by 4pm on a Friday leaves us that day. Evri sometimes delivers on a Saturday, but please allow until the following Monday.
• Working days are Monday to Friday, not including bank holidays.
• Larger orders may arrive in more than one delivery.
• Delivery times are estimates, not guarantees. Once your order is with Evri, delivery depends on Evri's service to your address.

Delivery areas

• UK addresses: free, fully tracked delivery with Evri. It is next-day where Evri offers next-day delivery to your address and you order by 4pm, Monday to Friday, as above.
• Addresses where next-day delivery is not available: delivery is still free and fully tracked. Your order goes by standard delivery, which is usually 2 to 5 days.
• Outside the UK: we do not deliver outside the UK.

Custom-printed orders

Printed pizza boxes, fish & chip boxes, paper bags, cups, sleeves and stickers are made to order in house, so they follow the lead times in our printing terms rather than the delivery times above. Stock items in the same order may be sent separately.

Tracking your order

Every order is sent with Evri on a fully tracked service. Evri emails you tracking information once your order is on its way. If you have an account, you can see your orders and their status in your account. For an update on your delivery, contact us with your order number: email sales@megapackaging.co.uk, call 020 3972 7741 or WhatsApp 07342 827770.

Receiving your order

• Please check your delivery address carefully at checkout.
• For business addresses, please make sure someone can take the delivery during your opening hours.
• Once your order has been delivered to your address, or to a person or safe place you told us to use, it is your responsibility.

Missed deliveries

If no one is available to take your delivery, the courier will usually leave a note or send a message explaining what happens next. Delivery is attempted three times. If it still cannot be delivered, the parcel comes back to us. We will then contact you, refund your order or arrange a replacement. There is no charge for redelivery.

Damaged, missing or incorrect items

Please check your delivery when it arrives. If a box looks badly damaged, note it with the courier if you can.

• Damaged in delivery: tell us within 24 hours, with photos of the damaged product and its packaging.
• Missing or incorrect items: tell us in writing within 3 days of delivery.

We will arrange a collection at no cost to you and send the correct items or a replacement, or refund you. If you are a consumer, these time limits help us deal with the problem quickly but do not affect your legal rights. Our returns page has the full details.

Late deliveries

If your order has not arrived when expected, contact us with your order number and we will chase the courier. If you are a consumer and we do not deliver within 30 days, or by a date we agreed was essential, you can cancel the order and get a full refund. Our terms and conditions explain more.

Contact us

For help with a delivery, email us at sales@megapackaging.co.uk, call us on 020 3972 7741, or WhatsApp or text 07342 827770. We are open Monday to Friday, 9:30 to 17:00.