Printing terms

About these terms

These terms apply to custom-printed packaging from Mega Packaging, including printed pizza boxes, fish & chip boxes, paper bags, cups, sleeves and stickers. We print these in house.

They add to our general terms and conditions. If the two ever differ, these printing terms apply to your printed order. By placing a printed order, you agree to them.

Quotes and orders

• Prices for printed products are given as a written quote, excluding VAT. VAT is added to printed products, as with our other products.
• Our minimum order quantities for printed products are very low, which suits small and growing businesses. We will tell you the exact quantity for your product when we quote.
• Your order is confirmed once you have approved your printed sample and your order has been paid, as explained below.

Your artwork

• Please send your logo or artwork in a good-quality file. We accept common image and document files, such as JPEG, PNG and PDF. If a file is not good enough to print well, we will tell you before we go ahead.
• You must own your artwork, or have permission to use it, including any logos, brand names, photos and text. If you are a business customer and someone makes a claim against us because we printed artwork you supplied, you agree to cover our resulting costs.
• You are responsible for the content of your design, including spelling, phone numbers, prices, allergen or legal information and anything else printed on your packaging.
• We may refuse to print artwork that we believe is unlawful, offensive or infringes someone else's rights.

Sample and approval

• Before we print your order, we print one sample, take a photo of it and email it to you, so you can see exactly how your design looks on the product.
• Please check every detail of the sample carefully. We only carry on printing the rest of your order once you have approved it in writing, by email or WhatsApp.
• Once you have approved the sample, we print exactly what it shows. We are not responsible for mistakes in an approved sample, including errors or omissions you notice later.
• Changes after approval may cost extra and may delay your order. Once production has started, changes are no longer possible.

Colours and print

• We print in full colour using the CMYK process, and we cannot print with white ink.
• We print digitally. The largest area we can print is 31 cm wide by 50 cm long, so a design bigger than this has to be reduced or split before we can print it.
• Colours on a screen or in a photo can look different from colours printed on board, paper or cups. Printed colours may vary slightly from your sample and between print runs.
• The position of the print may vary slightly from item to item.
• These small variations are normal in printing and do not count as a fault.

Payment

We start production once your order is paid in full. We send you a quote for the price, and payment is made up front by bank transfer. Prices exclude VAT, which is added to the quote and invoice.

Lead times and delivery

• Printed goods are made to order, so they follow the lead times below, not the same-day dispatch and next-day delivery times on our delivery page. Those times are for stock items.
• Lead times run from when you approve your sample and your payment is received.
• Lead time: from 10 days, depending on the product and the quantity. Because we print in house, we can often be faster than suppliers who send printing out. Delivery to any UK address is free and fully tracked.
• Lead times are estimates and may vary with the product, the quantity and how busy we are. We will tell you if your order is going to take longer.

Cancelling a printed order

• You can cancel before production starts. If we have already done design or set-up work, we may charge for it.
• Once production has started, a printed order cannot be cancelled.
• Because printed goods are made to your specification, the 14-day right to cancel that consumers usually have for online orders does not apply to them.

Returns and faults

• Printed goods cannot be returned or refunded because you have changed your mind, or because of a mistake in a sample you approved.
• If your printed goods are faulty, or clearly do not match the sample you approved, tell us as soon as you notice, and where possible within 14 days of delivery, with photos. Once we have checked the problem, we will reprint the affected items or refund you for them.
• If you are a consumer, your legal rights for faulty goods under the Consumer Rights Act 2015 are not affected. Our returns page explains them.

Reorders

We keep your approved artwork so you can reorder the same design easily. We keep it while your account is open. If you change anything in the design, we will print and send a new sample for you to approve.

Contact us

For a printing quote or a question about these terms, call us on 020 3972 7741, WhatsApp or text 07342 827770, or email sales@megapackaging.co.uk. We are open Monday to Friday, 9:30 to 17:00.