How we can help
Whether you have a question about an order, want a printing quote or would like to open a trade account, we are happy to help. The quickest way to reach us is to call or WhatsApp during opening hours. Email works best when you need to send an order number, photos or artwork.
Orders and delivery
Get in touch about an order you have placed, a delivery or an invoice, and have your order number to hand. Not sure which size you need? Ask us before you order and we will point you to the right product.
We offer free UK next-day delivery. Next-day applies to orders placed by 4pm (16:00), Monday to Friday, and where next-day delivery is available to your address. Otherwise your order goes by standard delivery, which is usually 2 to 5 days. Delivery is free on every UK order, with no minimum order.
Every order goes on a fully tracked service. An order placed by 4pm, Monday to Friday, leaves us the same day. Orders placed after 4pm, at a weekend or on a bank holiday leave us on the next working day. Custom-printed orders have their own lead times, set out in our printing terms. See delivery information for the details.
Printing quotes
We print in house on pizza boxes, fish & chip boxes, paper bags, cups, sleeves and stickers. For a quote, tell us the product and size, roughly how many you need, and send your logo or artwork if you have it. Printed orders follow our printing terms.
Trade accounts and volume orders
A trade account is open to anyone who orders regularly or in volume: takeaways, cafés, schools, councils and bulk buyers. Contact us to open one.
Buying in volume or for resale? Tell us what you need and we will agree the best price possible. We match or beat competitor prices where we can see proof.
Returns and problems with an order
To start a return, email sales@megapackaging.co.uk with your order number, the product you want to return and the reason for the return. If you are a consumer cancelling within 14 days, you do not have to give a reason. You can also call us on 020 3972 7741, or WhatsApp us on 07342 827770.
- Consumers can cancel an order within 14 days of delivery and get a refund.
- Business customers can return unopened, unused cases in resalable condition within 14 days of delivery, as long as we agree the return first.
- Returns that are not our fault, such as a change of mind: report the return to us first, then send the goods back to us. You pay the cost of sending them back, and we do not refund that cost. We refund in full what you paid us for goods that come back unused.
- Damaged in delivery: tell us within 24 hours, with a photo of the product and its packaging.
- Missing or incorrect items: tell us in writing within 3 days of delivery.
- If an item is faulty, damaged or wrong, we cover the cost of returning it.
- Custom-printed items cannot be cancelled once production has started, and cannot be returned unless they are faulty or do not match the proof you approved.
If you are a consumer, these time limits do not affect your legal rights. The full rules are on our returns page.
When we reply
We answer the phone Monday to Friday, 9:30 to 17:00. We reply to emails and WhatsApp messages within one working day during opening hours, and anything sent at the weekend is picked up when we next open. If something is urgent, such as a problem with a delivery, please call us.
Our details
- Address: Mega Packaging, Unit 13, Watermill Business Centre, Enfield, London EN3 7XF
- Phone: 020 3972 7741
- Text and WhatsApp: 07342 827770
- Email: sales@megapackaging.co.uk
- Opening hours: Monday to Friday, 9:30 to 17:00. Closed at weekends.
Mega Packaging Limited, registered in England and Wales, company number 12201350. Registered office: Ground Floor, 285 Fore Street, London, England, N9 0PD. VAT number: GB 334 2506 28.